Privacy policy

Brothers in Care (“we”, “our”, “us”) is committed to protecting the privacy of individuals and complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988. This policy explains how we collect, use, store, and manage personal information, including information relating to NDIS participants.

1. Information We Collect

We may collect personal information when you submit an enquiry through our website, including:

  • Name

  • Email Address

  • Phone Number

  • Message Details

If you become a client, we may also collect additional information needed to provide NDIS services. This may include sensitive information such as health or support-related details, but this is not collected through our website.

2. How We Use Your Information

We use the information you provide to:

  • Respond to your enquiry

  • Provide information about our services

  • Contact you regarding support or follow-up communication

  • Maintain records as required for service delivery and NDIS compliance

We do not sell or disclose your personal information to third parties unless you give consent or we are required by law.

3. Storage & Protection of Information

We take reasonable steps to keep your personal information secure and protect it from misuse, loss, and unauthorised access.
Electronic information may be stored on secure systems or third-party platforms that comply with privacy standards.

4. Website & Third-Party Services

Our website may contain links to external sites. We are not responsible for the privacy practices of these third parties.
If we use website analytics or form tools, they may collect basic usage information in line with their own privacy policies.

5. Access, Correction & Contact

You may request access to, or correction of, the personal information we hold about you.
To do this, contact us at:

Email: admin@brothersincare.com

We will respond within a reasonable timeframe in accordance with the APPs.

6. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated revision date.